Restaurant reservations, 24/7
Emma books, changes and confirms tables directly in your reservation system, at lunchtime or at midnight, seven days a week.
After hours and peak time cover
During the dinner rush, when every member of your team is on the floor, Emma answers each call, so no reservation request is missed.
Menu & allergen enquiries
Seasonal menus, dietary requirements, allergens, vegetarian options. Emma gives consistent, accurate answers that protect your guests and your reputation.
Private dining & events
Birthday dinners, corporate lunches, wedding receptions. Emma takes every detail of the event and passes the enquiry warm to your events coordinator, so none is lost.
Takeaway orders
During service Emma takes the order, confirms the details with the caller and passes it to your kitchen, so your team stays on the pass.
Cancellations & no-show management
Emma handles changes and cancellations with courtesy, offers alternative times to recover covers, and sends SMS confirmations to help reduce no shows.
Revenue Calculator
What a missed call
cost your restaurant?
Adjust the figures for your restaurant and see the covers lost to a ringing phone. During service is exactly when guests call to book.
FAQ
Does Emma integrate with our restaurant reservation system?
Yes. Emma books directly into your reservation system, including Plateform and, for the Italian market, TheFork, so the table is confirmed during the call with no manual follow up. Tell us which system you use and we confirm compatibility before you start.
Can Emma take takeaway orders during service?
Yes. During busy periods Emma takes takeaway orders, confirms the details with the caller and passes the order to your kitchen.
Can Emma handle group bookings and private dining enquiries?
Yes. Emma notes the party size, date, occasion, dietary requirements and any special requests, then passes the complete enquiry to your events coordinator.
What languages does Emma support for restaurant calls?
More than 30, detected automatically on every call, including English, Dutch, German, French, Italian, Spanish, Swedish, Norwegian, Danish and Polish.
How does Emma reduce no shows?
Emma can send confirmation details by SMS after booking and handles changes and cancellations with courtesy, offering alternative times to recover covers.than 30, detected automatically on every call, including English, Dutch, German, French, Italian, Spanish, Swedish, Norwegian, Danish and Polish.
Will our restaurant's phone number change?
No. Your number stays exactly the same. Emma steps in when your team is on the floor and unable to answer.
Start the welcome at the first ring
Hospitality begins long before they sit down. Emma takes reservations, manages the book, and handles the dinner rush so every caller feels welcomed instead of left on hold.