Every unanswered call at a law firm is a potential client who will call your competitor next. Emma captures every new matter enquiry, books consultations and handles routine calls professionally, confidentially and in any language your clients speak.
New client intake & matter capture
Emma captures the caller's name, contact details, matter type and urgency; structured and sent to your team before the call ends. No matter slips through, no detail is lost.
Consultation booking & scheduling
Books initial consultations, follow-up appointments and telephone advice slots directly into your calendar system at any hour, including evenings when clients are most likely to call.
After-hours & overflow coverage
Criminal matters, family emergencies, employment disputes? Clients often call in crisis, outside office hours. Emma answers professionally and escalates urgently to your on-call solicitor with full context.
Practice area & fee enquiries
Areas of law, fee structures, legal aid eligibility, fixed-fee services? Emma answers routine queries accurately and consistently, freeing your reception team for complex calls.
Urgent escalation with full context
Distressed callers, custody matters, emergency injunctions? Emma identifies urgency, flags it immediately and transfers to the right fee earner with the complete call summary already captured.
Multilingual client service
English, Dutch, German, Swedish, Norwegian, Danish, French, Italian, Spanish, Polish and more, auto-detected on every call. Serves the diverse client bases of London, Amsterdam, Paris, Milan Berlin and beyond.
The impact
More matters opened.
Zero calls missed.
Law firms that answer every call capture significantly more new matters, especially in the evenings and weekends when clients most often decide to seek legal help and few firms are available to answer.
FAQ
Is Emma GDPR compliant for legal client data?
Yes. All data is processed within the EEA under GDPR (Regulation EU 2016/679). Ringboost AI acts as your Data Processor, you remain Data Controller. A Data Processing Agreement is available for all clients. Call recording and transcript retention defaults to 30 days. Emma is built for the data sensitivity of professional legal services.
Can Emma handle confidential client calls appropriately?
Emma is configured to capture only what is necessary: name, contact, matter type and urgency. She does not elicit detailed legal information and is trained to handle distressed callers with care. Complex or sensitive disclosures trigger immediate escalation to your team with full call context.
What happens when a client calls in an emergency?
Emma identifies urgency signals: custody, injunctions, criminal matters, distress and escalates immediately to your on-call solicitor with the complete call summary. You configure escalation contacts and urgency thresholds during onboarding.
Which languages does Emma support?
English, Dutch, German, Swedish, Norwegian, Danish, French, Italian, Spanish and Polish, auto-detected on every call. For law firms in multicultural cities like London, Amsterdam, Paris, Milan or Berlin, this directly increases your new client capture rate from non-native speaking communities.
Does my firm's phone number change?
No. Your existing number stays exactly the same. Emma answers automatically when your team is unavailable. Callers experience a seamless, professional interaction in your firm's name.
How quickly can we go live?
Most law firms are live within a few days. Setup involves configuring Emma's voice and greeting in your firm name, defining practice areas, escalation contacts and urgency thresholds, and connecting your calendar. No IT project, no disruption.