TERMS OF SERVICE

Last updated: October 2026

These Terms and Conditions (the "Terms") govern the use of the website www.ringboost.ai (the "Website") and of the AI voice concierge services offered under the RingBoost AI brand, including the voice assistant Emma (the "Service").

The Service is provided by FoodVision23 Ltd, a company incorporated in the Republic of Cyprus, trading as RingBoost AI ("RingBoost AI", "we", "us", "our").

By accessing the Website, signing an Order Form or using the Service, the Customer accepts these Terms. Anyone who does not accept them must not use the Service.

1. WHO WE ARE

FoodVision23 Ltd, trading as RingBoost AI

Registered office: Dimosthenous 10, Gianni-Maria Court, Suite 205-206, 6058 Larnaca, Cyprus

VAT number: CY60330035M

Email: gabriele@ringboost.ai

Website: www.ringboost.ai

2. SCOPE AND CONTRACT DOCUMENTS

2.1 These Terms apply to the use of the Website and to every supply of the Service.

2.2 Where the Customer signs a Services Agreement, an Order Form or another written agreement with RingBoost AI (the "Agreement"), the Agreement prevails over these Terms in case of conflict. These Terms apply to matters the Agreement does not cover.

2.3 The relationship with the Customer is governed, in the following order of precedence, by: the Data Processing Agreement for matters relating to personal data, the Order Form, the Agreement, these Terms, the Privacy Policy and the Cookie Policy.

2.4 Information on the Website, including descriptions, sample conversations and demo materials, is for illustration only and is not a binding offer. Binding prices and terms are those set out in the Order Form.

3. DEFINITIONS

"Customer": the business or professional that signs an Order Form or uses the Service.

"Emma": the AI based voice assistant through which RingBoost AI provides the Service.

"Order Form": the document, on paper or electronic, signed by the Customer, setting out the Plan, prices, configuration and any special terms.

"Plan": the subscription plan chosen by the Customer, as described on the Pricing page of the Website and in the Order Form.

"Monthly Plan": a Plan with no minimum term, renewing from month to month.

"Annual Plan": a Plan with a fixed term of twelve (12) months, paid in advance.

"Billing Cycle": each one month period starting on the Service Start Date.

"Service Start Date": the date on which the Service starts handling real calls for the Customer.

"Included Minutes": the conversation minutes included in the Plan for each Billing Cycle.

"Line": the capacity to handle one call at a time. The number of Lines is the number of calls Emma handles simultaneously for the Customer.

"Customer Data": personal data and other data provided by the Customer or processed on its behalf through the Service, including recordings, transcripts, call summaries and booking requests.

"Third Party Services": services provided by third parties and used to deliver the Service, such as telephone carriers, number providers, voice and language model providers, hosting, messaging and integrations.

4. BUSINESS CUSTOMERS ONLY

The Service is offered exclusively to businesses, professionals and organisations acting in the course of their trade, business or profession. The Service is not offered to consumers. By signing an Order Form, the Customer confirms that it acts in that capacity.

5. DESCRIPTION OF THE SERVICE

5.1 Through Emma, the Service answers the Customer's inbound calls 24 hours a day, 7 days a week, in the languages configured for the Customer. Depending on the Plan and configuration, the Service may include: answering information requests and frequently asked questions, collecting requests and bookings, transferring calls to the Customer's staff, sending summaries and notifications, sending SMS or WhatsApp messages, outbound calls where agreed, a monitoring dashboard and integrations with the Customer's management or booking systems.

5.2 Where an integration with the Customer's management or booking system is active, Emma can check availability and handle bookings within the limits of that integration. Without an integration, Emma provides information, collects the caller's request and sends a summary to the Customer, but does not check availability or confirm bookings.

5.3 Emma transfers to the Customer's staff any request it is not configured to handle, any request that needs a person, and any caller who asks to speak to a person, according to the rules agreed during activation.

5.4 The features available depend on the chosen Plan and are described on the Pricing page and in the Order Form.

5.5 RingBoost AI may improve, update or replace the technology used to provide the Service, including Third Party Services, provided that the Service is not materially reduced and that changes of sub-processors follow the Data Processing Agreement.

5.6 No guaranteed results. RingBoost AI does not guarantee any business result, including a given number of bookings, revenue, conversion rates or ratings.

6. ACTIVATION

6.1 To activate the Service, the Customer completes and signs an Order Form and provides, and keeps up to date: accurate information about its business (services, opening hours, rates, policies, frequently asked questions), at least one staff number for call transfers, an email address for notifications, the credentials and permissions needed for any integration, and timely approval of scripts and routing rules.

6.2 RingBoost AI uses reasonable efforts to complete activation within indicative times of five (5) business days for a standard activation without integration, and two (2) to three (3) weeks for activations with integration or for several properties, starting from receipt of complete information. These times are good faith estimates.

6.3 Any fees charged by the vendor of the Customer's software for access to its interfaces (APIs) are passed on at cost, and only with the Customer's prior written approval.

6.4 The Customer is responsible for keeping its dashboard credentials confidential and for all activity carried out through its account, and reports any unauthorised access without delay.

7. PRICES, BILLING AND PAYMENT

7.1 Plan prices, Included Minutes, number of Lines, additional minute rates, any activation fees and add-ons are shown on the Pricing page of the Website and confirmed in the Order Form. All prices are in euro (EUR), excluding VAT, unless stated otherwise.

7.2 Monthly Plan. The monthly fee is invoiced in advance at the start of each Billing Cycle.

7.3 Annual Plan. The annual price is invoiced in advance when the Order Form is signed, for the whole annual term, and must be paid before the Service Start Date. The financial terms of the Annual Plan, including its advantages compared with the Monthly Plan, are set out on the Pricing page and in the Order Form.

7.4 Minutes. Minutes are measured on the connection time of calls handled by Emma, including transfer time until the call is answered or not answered; time after the Customer's staff answers is not counted. Included Minutes reset at the start of each Billing Cycle and unused minutes do not roll over. Once the Included Minutes are used up, further minutes are charged in packs at the rate of the Customer's Plan and invoiced in arrears.

7.5 Usage alerts. RingBoost AI notifies the Customer by email when eighty percent (80%) and ninety five percent (95%) of the Included Minutes have been used.

7.6 Payment. Payment is made by card, SEPA direct debit or bank transfer, through the methods offered by RingBoost AI. Card details are handled by a payment service provider and are not stored by RingBoost AI. Invoices are payable within seven (7) days of issue, unless collected automatically.

7.7 Late payment. Overdue amounts bear the late payment interest and the fixed sum of EUR 40 per invoice provided for by Directive 2011/7/EU on combating late payment in commercial transactions, as implemented in the Republic of Cyprus.

7.8 Disputes. The Customer notifies any dispute over an invoice in writing within thirty (30) days of its date, stating the reasons, and pays the undisputed part.

7.9 Suspension for non payment. If an undisputed amount remains unpaid fourteen (14) days after its due date, RingBoost AI may suspend the Service on at least seven (7) days' written notice, and restores it promptly once payment is confirmed.

7.10 Price changes. RingBoost AI may change Monthly Plan prices on at least thirty (30) days' written notice, effective from the first Billing Cycle after the notice expires. Annual Plan prices are fixed for the current annual term; renewal prices are communicated at least ninety (90) days before expiry.

8. VAT

The Service is supplied exclusively to businesses. Cyprus VAT applies to Customers established in Cyprus. For Customers established in another EU Member State with a valid VAT number verifiable through the VIES system, VAT is not charged and the reverse charge mechanism applies. EU VAT is not charged to Customers established outside the European Union. The Customer provides its VAT number before the Service Start Date and notifies any change.

9. TERM, RENEWAL AND TERMINATION

9.1 Monthly Plan. The Monthly Plan has no minimum term and renews automatically at the end of each Billing Cycle. The Customer may cancel at any time by email or through the dashboard, effective at the end of the current Billing Cycle, with no cancellation fee. The fee for the current Billing Cycle is not refunded. RingBoost AI may terminate the Monthly Plan on at least thirty (30) days' written notice.

9.2 Annual Plan. The Annual Plan lasts twelve (12) months and renews automatically for further periods of twelve (12) months, unless either party gives written notice of non renewal received at least sixty (60) days before expiry. At least ninety (90) days before expiry, RingBoost AI reminds the Customer by email of the renewal date, the notice deadline and the renewal prices. If the reminder is not sent on time, the Customer may give notice of non renewal at any time before expiry.

9.3 Early termination of the Annual Plan. The Customer may terminate the Annual Plan before expiry on at least two (2) months' written notice. In that case the Customer only repays the financial advantage granted for the annual commitment, calculated for the Billing Cycles started as set out in the Agreement, and RingBoost AI refunds any difference in the Customer's favour within thirty (30) days. This charge is proportionate, does not exceed the advantages received and does not prevent switching provider under Regulation (EU) 2023/2854 (Data Act).

9.4 Termination for breach. Either party may terminate by written notice if the other commits a material breach and does not remedy it within thirty (30) days of a notice describing it. If the Customer terminates for a material breach by RingBoost AI, fees paid in advance for periods after termination are refunded.

9.5 Insolvency. Either party may terminate with immediate effect if the other becomes insolvent, is subject to insolvency proceedings or ceases trading.

9.6 Effect of termination. On termination the Service and dashboard access end, subject to section 10 on the transition period and data export; amounts due become payable.

10. DATA PORTABILITY AND SWITCHING (DATA ACT)

10.1 Under Chapter VI of Regulation (EU) 2023/2854 (Data Act), the Customer may request at any time, by written notice, to switch to another provider or to its own systems, or to have its exportable data erased. The notice period never exceeds two (2) months.

10.2 At the Customer's request, after the notice period, the Service continues for a transition period of up to thirty (30) days, during which RingBoost AI ensures business continuity and reasonably assists the Customer with the switch. If the switch is technically unfeasible within that period, RingBoost AI informs the Customer within fourteen (14) business days and proposes an alternative period not exceeding seven (7) months.

10.3 Exportable data. RingBoost AI exports, in commonly used machine readable formats (for example CSV or JSON for data and MP3 or WAV for audio), existing recordings and transcripts, call summaries, request and booking logs, call and usage data, business information, knowledge base content, approved scripts and routing rules. Only RingBoost AI's software, system prompts, templates and models are excluded, as they are protected as trade secrets or intellectual property.

10.4 The Customer may retrieve the exportable data for at least thirty (30) days after termination or after the end of the transition period. After that period, Customer Data is erased and RingBoost AI confirms in writing that the switch and erasure are complete.

10.5 Switching, data export and porting of the telephone number provided at activation, where permitted by the applicable numbering rules and by the carrier, are free of charge for the Customer.

10.6 Infrastructure location. Under Articles 26 and 28 of the Data Act, RingBoost AI informs the Customer that the Service uses infrastructure located in the European Union and in the United States. In particular, the voice platform and the AI models used to handle calls in the standard configuration are hosted in the United States, while automation, the dashboard and other components are hosted mainly in the European Union. Transfers of personal data take place with the safeguards described in the Privacy Policy. Where provided for in the Order Form, the Service can be configured with EU data residency. RingBoost AI takes appropriate technical, legal and organisational measures, including encryption and contractual commitments from its providers, to prevent international and third country governmental access to the Customer's non personal data held in the European Union where this would conflict with Union law or the law of the Member State concerned and, unless prohibited by law, informs the Customer before complying with such a request. Up to date information is available on request at gabriele@ringboost.ai.

11. ARTIFICIAL INTELLIGENCE

11.1 Transparency. In accordance with Article 50 of Regulation (EU) 2024/1689 (AI Act), as amended, Emma informs every caller, at the start of the call, that they are speaking with an AI based virtual assistant. This notice is part of the Service and cannot be removed or changed so as to conceal the use of AI. Emma never presents itself as a human being. RingBoost AI also complies, where applicable, with the other obligations under Article 50, including the machine readable marking of synthetic audio using the tools made available by its technology providers.

11.2 Permitted use. The Customer does not use the Service for practices prohibited by Article 5 of the AI Act or for the high risk uses listed in Annex III of the AI Act, including assessing individuals for employment, credit or access to essential services, and dispatching or prioritising emergency services. Emma does not perform emotion recognition, biometric identification or biometric categorisation, and callers' voices are not used to identify them.

11.3 Human oversight. The Customer keeps control of the Service through routing rules, call transfers to its staff, summaries and the dashboard. The Customer checks the information Emma gives to callers and promptly reports any inaccuracy.

11.4 Limitations. AI systems may occasionally misunderstand a request or give an inaccurate answer. Emma is configured to transfer the call to the Customer's staff when it cannot handle a request reliably. The Customer remains responsible for confirming bookings where its organisation requires it.

11.5 Emma is not an emergency service. A caller reporting an emergency is told to call the European emergency number 112 and, where configured, the call is transferred to the Customer's staff.

11.6 No training. RingBoost AI does not use Customer Data, including call recordings, transcripts and summaries, to train, fine tune or improve any AI model, its own or a third party's, and requires the same commitment from its technology providers. RingBoost AI does not sell Customer Data and does not use it for advertising, profiling or for other customers' services. RingBoost AI may use aggregated technical statistics that contain no conversation content and do not identify the Customer or callers, solely to operate, secure, measure and bill the Service.

11.7 AI literacy. RingBoost AI provides the Customer with instructions and introductory material on how Emma works, its limitations and human oversight tools, to support the measures the Customer takes for its staff under Article 4 of the AI Act, where applicable.

11.8 Custom voices. Where the Service includes a custom voice derived from a real person's voice, the Customer warrants that it has obtained that person's free, informed written consent and can document it. The custom voice is used only within the Service for the Customer.

12. CUSTOMER OBLIGATIONS

The Customer undertakes to:

provide accurate, complete, lawful and up to date information for configuring Emma, and hold the rights needed to use it;
give its callers the privacy information required by Article 13 GDPR, to which Emma can refer on request;
identify the legal basis for call recording and comply with Directive 2002/58/EC (ePrivacy Directive) and the applicable national law;
not configure Emma to collect special categories of personal data under Article 9 GDPR, such as health data, except on documented instructions and with an appropriate legal condition, normally the caller's explicit consent;
not use the Service for unlawful purposes, unsolicited communications or outbound calls in breach of telemarketing rules and applicable do not call registers;
promptly notify any operational change affecting the configuration of the Service.

13. DATA PROTECTION

13.1 For Customer Data, the Customer is the controller and RingBoost AI is the processor under Regulation (EU) 2016/679 (GDPR). Processing is governed by a Data Processing Agreement compliant with Article 28 GDPR, which forms an integral part of the Agreement.

13.2 Unless otherwise agreed in writing in the Order Form, call recordings and transcripts are kept for thirty (30) days from creation and then deleted automatically. The Customer may request earlier deletion at any time.

13.3 Call data needed for billing, usage reporting and dispute handling (date, time, duration and caller number) is processed by RingBoost AI as an independent controller for no more than twelve (12) months, unless the law requires a longer period.

13.4 Transfers of personal data outside the European Economic Area take place in accordance with Chapter V GDPR, on the basis of the EU US Data Privacy Framework, where the recipient is certified, or of the standard contractual clauses adopted by Commission Implementing Decision (EU) 2021/914.

13.5 Further information is available in the Privacy Policy.

14. CONFIDENTIALITY

Each party keeps confidential the non public information received from the other, including agreed prices, technical and business information and Customer Data, and uses it only to perform the relationship. This obligation lasts for three (3) years after termination, and without time limit for Customer Data and trade secrets. It does not apply to information that is public, already known, independently developed or required to be disclosed by law; in the latter case the receiving party, where permitted, informs the other party in advance.

15. INTELLECTUAL PROPERTY

15.1 RingBoost AI and its licensors retain all rights in the Service, Emma, the platform, the dashboard, the Website and configuration methods, templates and know how. The Customer receives a non exclusive, non transferable right to use the Service for its business for the duration of the relationship.

15.2 The Customer retains all rights in Customer Data and in its content, names and trademarks, and grants RingBoost AI a non exclusive licence to use them solely to provide the Service.

15.3 RingBoost AI may name the Customer as a customer only with the Customer's prior written consent.

15.4 RingBoost AI may freely use suggestions provided by the Customer about the Service, provided they contain no Customer Data and do not identify the Customer.

16. AVAILABILITY, SUPPORT AND SUSPENSION

16.1 RingBoost AI uses reasonable efforts to keep the Service available 24 hours a day but does not guarantee uninterrupted availability, in particular in case of failures of Third Party Services, telephone networks or the Customer's systems. If the Service is unavailable, calls are diverted to the Customer's staff according to the configured routing, where the telephone setup allows.

16.2 Planned maintenance is announced in advance where reasonably possible.

16.3 Support is provided by email and through any further channels included in the Customer's Plan.

16.4 RingBoost AI may suspend the Service, in whole or in part, without notice, where reasonably necessary to prevent fraud, abuse or a serious security risk. It informs the Customer promptly and restores the Service as soon as the risk is removed.

17. WARRANTIES AND LIMITATION OF LIABILITY

17.1 RingBoost AI provides the Service with reasonable skill and care, in line with good industry practice. Except as expressly provided, all other warranties, express or implied, are excluded to the extent permitted by law.

17.2 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, wilful misconduct or gross negligence, or any other liability that cannot be limited or excluded by law.

17.3 Subject to section 17.2, neither party is liable for loss of profits, revenue, bookings, goodwill or data, or for indirect or consequential loss.

17.4 Subject to section 17.2, each party's total liability is limited to the fees paid and payable by the Customer in the twelve (12) months before the event giving rise to the claim. This limit does not apply to the Customer's obligation to pay fees or to indemnity obligations.

18. INDEMNITIES

18.1 The Customer indemnifies RingBoost AI against third party claims arising from inaccurate or unlawful information provided by the Customer, from the Customer's recording practices and privacy notices, from its breaches of law, or from use of the Service contrary to section 11.2.

18.2 RingBoost AI indemnifies the Customer against third party claims that RingBoost AI's own software, as supplied, infringes an intellectual property right in the European Union, provided that the Customer promptly notifies the claim, allows RingBoost AI to conduct the defence and gives reasonable cooperation. This does not apply to claims arising from the Customer's content, Third Party Services or use contrary to these Terms.

19. FORCE MAJEURE

Neither party is liable for delay or failure caused by events beyond its reasonable control, including failures of telephone networks, the internet or power supply, natural disasters, epidemics, war, cyber attacks, acts of authorities and interruptions of Third Party Services not attributable to the affected party. Payment obligations for Service actually provided are not suspended. If the event lasts more than thirty (30) days, either party may terminate and RingBoost AI refunds fees paid in advance for periods after termination.

20. PARTNERS AND RESELLERS

Where the Service is provided through a partner or reseller, including under the partner's brand, the relationship with the end customer is managed by the partner, and RingBoost AI's rights and obligations exist towards the partner under the relevant reseller agreement. End customers of partners should refer to their partner's terms.

21. USE OF THE WEBSITE

21.1 You must not use the Website unlawfully, interfere with its operation, attempt unauthorised access, systematically extract content with automated tools, or reproduce content, trademarks and sample conversations without written permission.

21.2 The Website may contain links to third party websites, whose content RingBoost AI does not control and for which it accepts no responsibility.

21.3 Sample conversations published on the Website are produced with test data and are for demonstration purposes.

22. CHANGES TO THESE TERMS

22.1 RingBoost AI may update these Terms. The date of the last update is shown at the top of this document. Material changes are notified to Customers by email at least thirty (30) days in advance.

22.2 A Customer who does not accept a material change may terminate free of charge before it takes effect, by written notice.

22.3 Changes to these Terms do not amend an Agreement already signed, which may be amended only in writing signed by both parties, except as provided in the Agreement itself.

23. NOTICES

Notices under these Terms are given in writing by email: to the Customer, at the address stated in the Order Form; to RingBoost AI, at gabriele@ringboost.ai. An email sent on a Cyprus business day before 17:00 (Cyprus time) is deemed received that day; otherwise on the next business day, unless a non delivery message is received.

24. GENERAL

24.1 Assignment. The Customer may not assign the relationship without RingBoost AI's written consent, which may not be unreasonably withheld. RingBoost AI may assign it to a group company or a successor to its business, on written notice. RingBoost AI may use subcontractors and sub-processors and remains responsible for them.

24.2 Severability. If a provision is held invalid, the remaining provisions stay in force and the invalid provision is replaced by a valid provision with the closest possible effect.

24.3 Waiver. Failure or delay in exercising a right is not a waiver of it.

24.4 Electronic signature. The Order Form and the Agreement may be signed electronically under Regulation (EU) No 910/2014 (eIDAS), as amended by Regulation (EU) 2024/1183.

24.5 Compliance. Each party complies with the anti corruption and sanctions laws applicable to it. RingBoost AI may suspend the Service or terminate with immediate effect if the Customer, or anyone controlling it, becomes subject to European Union restrictive measures.

24.6 Language. These Terms are published in English and Italian. In case of discrepancy, the English version prevails.

25. GOVERNING LAW AND JURISDICTION

25.1 These Terms and any dispute connected with them are governed by the laws of the Republic of Cyprus.

25.2 Before starting proceedings, the parties try in good faith to settle the dispute through negotiation for at least thirty (30) days. The courts of Nicosia, Republic of Cyprus, have exclusive jurisdiction over any dispute, without prejudice to either party's right to seek urgent interim relief from any competent court.

26. CONTACT

FoodVision23 Ltd, trading as RingBoost AI

Dimosthenous 10, Gianni-Maria Court, Suite 205-206, 6058 Larnaca, Cyprus

VAT number: CY60330035M

Email for information, legal and privacy matters: gabriele@ringboost.ai

Website: www.ringboost.ai