Every call answered.
Every guest served.
Independent boutique hotels, aparthotels, B&Bs and full-service properties. Emma handles reservations, in-stay requests and concierge so your front desk team can be present for guests who need them most.
Independent boutique hotels, aparthotels, serviced apartments and full-service properties across the UK, Netherlands, Italy, France, Germany and Scandinavia. Emma handles the calls and your team handles the guests.
Room reservations & availability
Captures room type, dates, party size and special requests; booking directly into Cloudbeds, Mews, Apaleo, Protel, Misterbooking, Slope and more in real time, at any hour.
In-stay guest services
Extra towels, late check-out, wake-up calls, room service, facilities? Emma handles every in-stay request and routes each to the right department without tying up your front desk.
Rates, rooms & packages
Pricing questions, room categories, breakfast inclusions, spa packages and corporate rates? Emma guides callers toward the right option and maximising your ADR on every call.
Spa & wellness bookings
Spa packages, treatment availability and wellness offerings for both prospective and in-stay guests, scheduling support from the very first enquiry.
Concierge & local information
Airport transfers, restaurant recommendations, local attractions, event bookings? Emma handles concierge requests like a true virtual front desk agent in 30+ languages.
After-hours front desk overflow
When your night team is stretched, Emma handles overflow calls: new reservations, guest requests and general enquiries, seamlessly and professionally.
The impact
More reservations captured.
Every guest served.
Hotel revenue lost to unanswered calls is almost entirely invisible, it leaves no trace in your PMS. Emma makes that revenue visible by capturing it, whether it's a 3am reservation or an in-stay room service request during peak check-in.
FAQ
Does Emma integrate with our system?
Yes. Emma integrates with Cloudbeds, Mews, Apaleo, Protel, Misterbooking, Slope and other major hotel PMS platforms, confirming reservations in real time without any manual data entry.
Can Emma handle in-stay guest requests?
Yes. This is one of Emma's most powerful features for hotels. When current guests call from their room, Emma handles amenity requests, late check-out, room service coordination and facility queries, routing each to the right department automatically.
Can Emma upsell spa packages and room upgrades?
Yes. Emma can be briefed on your upsell opportunities: spa treatments, room upgrades, breakfast packages, late check-out and mention them naturally during relevant calls to increase ancillary revenue.
What languages does Emma support for hotel calls?
English, Dutch, German, Swedish, Norwegian, Danish, French, Italian, Spanish, Polish and more, auto-detected on every call. For international hotels, this dramatically improves the guest experience for non-native speakers.
Will my hotel's phone number change?
No. Your existing number stays the same. Emma routes in automatically when your front desk team is occupied or it's outside staffed hours.
How quickly can we go live?
Most hotels are live within a few days. We customise Emma's voice and property knowledge, connect your PMS, and test the full call flow. No IT project, no disruption to your operations.