Privacy Policy

Privacy Policy
FOODVISION23 LTD, trading as Ringboost.ai ("we," "our," "us"), incorporated in the Republic of Cyprus, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our website, AI receptionist services, booking systems, and other services, including A2P messaging (such as SMS or automated communications).

1. Information We Collect
We collect the following types of information when you use our services:
Personal Information: Name, business name, address, phone number, email address, and other identifying information provided when you register for our services, book an appointment, or interact with our AI receptionist.
Communication Data: If you opt into communication via A2P messaging, we may collect your mobile phone number or other contact information used to send you automated messages. Call recordings and transcripts may be collected when you interact with our AI receptionist system, subject to applicable call recording consent laws in your jurisdiction.
Non-Personal Information: Device information such as IP address, browser type, and operating system. Usage data including time spent on our website and pages accessed.

2. Legal Basis for Processing (GDPR)
For users located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:
Consent: When you explicitly opt in to receive SMS communications or agree to call recording.
Performance of a Contract: When processing is necessary to deliver the AI receptionist services you have subscribed to.
Legitimate Interests: When processing is necessary for our legitimate business interests, such as improving our services, provided these interests do not override your fundamental rights and freedoms.
Legal Obligation: When processing is required to comply with applicable laws and regulations.

3. How We Use Your Information
We use your information for the following purposes:
Service Delivery: To provide AI receptionist services, process appointment bookings, send confirmations, and facilitate communications between you and your customers.
A2P Messaging: If you opt in, we may send you automated messages regarding your appointments, booking updates, service reminders, or communications related to your account.
Customer Communication: To provide relevant updates, service notifications, and communications related to the services you have requested.
Service Improvement: To enhance the functionality, performance, and user experience of our website and AI receptionist technology.
Legal Compliance: To comply with legal obligations and protect the security of your data.

4. A2P Messaging Consent
By providing your phone number or opting into SMS, text, or other messaging services, you consent to receive A2P communications from us. These may include:
Appointment reminders, confirmations, or cancellations. Booking-related messages such as rescheduling updates or callback notifications. Service communications about your Ringboost.ai account.
You may opt out of receiving A2P messages at any time by replying "STOP" to any message or contacting us directly at [email protected]. You may also withdraw your consent at any time in accordance with Article 7(3) of the GDPR. Please note that standard message and data rates may apply depending on your mobile network operator and country.

5. Data Security
We implement industry-standard security measures, including encryption, secure servers, and other safeguards, to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and, where required, inform you directly, in accordance with Articles 33 and 34 of the GDPR.

6. Your Rights
You have the right to:
Access the personal data we hold about you and receive a copy of it.
Rectify inaccurate or incomplete personal data.
Erase your personal data ("right to be forgotten"), subject to legal and contractual obligations.
Restrict Processing of your personal data in certain circumstances.
Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format, and transmit it to another controller.
Object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
Withdraw Consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.
Opt Out of Communications: You can opt out of receiving A2P messages at any time by replying "STOP" or contacting us at [email protected].
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection supervisory authority.

7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. When personal data is no longer required, we will securely delete or anonymise it. Specific retention periods vary depending on the type of data and the applicable legal requirements.

8. International Data Transfers
Your personal data may be processed in countries outside the European Economic Area (EEA), including the United States, where our technology partners operate. Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, in accordance with Chapter V of the GDPR.

9. Cookies and Tracking
We may use cookies to enhance your experience on our website. Cookies help us analyse usage and improve our services. You can control cookie preferences through your browser settings or through our cookie consent banner. For full details, please refer to our Cookie Policy.

10. No Information Being Shared with Third Parties
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support of service delivery, such as customer service or technical infrastructure, is permitted and governed by appropriate data processing agreements. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

11. Carrier Liability Disclaimer
Carriers and mobile network operators are not liable for delayed or undelivered messages. Message delivery is subject to mobile carrier availability and network conditions. We are not responsible for any message failures, delays, or errors caused by carriers or third-party service providers.

12. Age Restriction (18+)
Our services are intended only for individuals who are 18 years of age or older. By using our services and providing personal information, you confirm that you are at least 18 years old. We do not knowingly collect or process personal information from individuals under the age of 18.

13. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Where required by law, we will notify registered users of material changes via email before they take effect. We encourage you to review this policy regularly.

14. Contact Us
If you have any questions or concerns about this Privacy Policy, our data processing practices, or wish to exercise your data protection rights, please contact us at:
FOODVISION23 LTD (trading as Ringboost.ai)

Data Controller Email: [email protected]

Website: www.ringboost.ai